1. Add the product(s) into the cart and reconfirm the quantity.
2. Before placing an order, please read our shipping policy, return, and refund policy. Once your order is submitted, the contract between you and us is thereby established and is bound by the Terms and Conditions. You shall, to the fullest extent permitted by the applicable law, neither cancel nor amend the order howsoever.
You can choose to settle the payment via Paypal, Credit card, Payme, FPS, Alipay HK or O! ePay.
For Payme, FPS, Alipay HK and O! ePay users, please scan the corresponding QR code below to settle the payment. The payment must be done in HKD. If you are unsure about the amount in HKD, please WhatsApp +852 5588 0021.
For manual payment options, including WeChat Pay HK*, Payme, FPS, Alipay HK, and O! ePay, please settle the payment within 3 days and submit the transferred payment bank receipt or payment screenshot to WhatsApp +852 5588 0021.
The transferred payment amount must be the same as the payment amount at checkout; otherwise, it will not be processed, and the shipment arrangement will be affected.
If you are not sure about the total amount, please contact us here.
*Paypal: Only accepts payment in USD.
*Payme, FPS, Alipay HK, and O! ePay: Only accepts payment in HK Dollar.
*For WeChat Pay HK user, please contact us here first for transaction.
For online order, you will receive a confirmation email shortly after your payment is confirmed. Please check both inbox and spam folder for our messages in case if it is filtered as a promotional email.
For offline order, we will process the order and check the payment with the bank within 1-3 working days once we received the receipt of payment. If your order is successfully accepted, you will receive an order confirmation email from iMartCity.
5. According to the stock availability, we will arrange the shipment as soon as possible. For shipping arrangements, please visit Shipping Policy for more detailed information.
If you have any inquiries about the delivery arrangement, please contact us here.
6. Once the order is dispatched, you will receive an email about the shipment details, including the tracking number.
7. Thank you for your purchase and support.